Privacy Policy

1. Introduction

Welcome to TAKANA Learning Platform ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online course platform.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password
• Profile Information: Optional profile details you choose to provide
• Payment Information: Billing details processed securely through Stripe (we do not store complete credit card numbers)
• Course Data: Course enrollments, progress, completion status, and quiz results
• Communications: Messages sent through our platform or to our support team

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, features used
• Device Information: Browser type, operating system, IP address
• Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Provide access to courses, track progress, and deliver content
• Payment Processing: Process transactions through Stripe for course enrollments
• Account Management: Create and manage your account
• Communication: Send course updates, receipts, and important service notifications
• Improvement: Analyze usage patterns to improve our platform and course offerings
• Security: Protect against fraud, unauthorized access, and security threats
• Legal Compliance: Comply with legal obligations and enforce our terms

4. Payment Processing with Stripe

We use Stripe, Inc. as our payment processor. When you make a purchase:

• Your payment information is transmitted directly to Stripe and processed on their secure servers
• We do not store your complete credit card details on our servers
• We receive transaction confirmations and limited payment metadata from Stripe
• Stripe's privacy policy governs their data practices: stripe.com/privacy
• We store transaction IDs, amounts, and payment status for record-keeping and refund processing

By making a purchase, you agree to Stripe's terms and acknowledge that Stripe will handle your payment information in accordance with their privacy policy.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., Stripe for payments, MongoDB for data storage)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect rights, property, and safety of TAKANA, our users, or others
• With Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit using SSL/TLS
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure payment processing through PCI-compliant Stripe

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Transaction Records: Retained for 7 years for tax and legal compliance
• Course Progress: Retained while enrolled and for 1 year after course completion
• Marketing Communications: Until you unsubscribe

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@takana.app

9. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics: Understand how users interact with our platform

You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to our facilities and service providers wherever located.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated via email or prominent notice on our platform.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Region-Specific Rights

14.1 European Union (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

14.2 California (CCPA)

California residents have specific rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights